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As Australia’s largest pay TV operator, AUSTAR was averaging as many as four costly outages per year. What they required was a robust, cost effective solution that improved the reliability of their call centre while not disrupting their everyday services.

Utilising SIP Voice, AAPT delivered a seamless voice solution that ensured a superior service that didn’t require substantial investment into new infrastructure.

What was done?

Personalised and scalable, AAPT partnered with AUSTAR to integrate a solution that incorporated WAN, Internet and SIP technologies. This included dual redundancy into its main offices, a 300Mbps protected inter-capital e-Line Ethernet service as well as a triangulated 10Mbps service from both offices to Foxtel.

The result

  • Improved customer service through a scalable and adaptable SIP solution
  • An end-to-end solution with one provider of service
  • As secure redundancy solution between Sydney and Gold Coast
  • Smooth integration with AUSTAR’s CRM, IVR and customer-focused applications
  • Reduced downtime, no outages at a cost effective price
  • Secure disaster, recovery and operational plans

Find Out More

To know more about AAPT Enterprise products and services including price, specs or additional benefits call us on 13 88 77 or enquire online.