When the Western Australian State Government introduced the New Enterprise Incentive Scheme in 2003, Royal Life Saving Western Australia (RLS WA) seized the opportunity to create two commercial call centres in rural Western Australia.
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STW Group, Australasia’s largest marketing communications group, required a complete overhaul of its data, internet and voice network to enhance collaboration between its 17 offices.
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Over the better part of a decade, the Bureau of Meteorology (BOM) has experienced a significant influx of traffic into their site, bom.gov.au, hauling in a remarkable 2.5 billion hits a month.
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As a subscription-based pay TV operator, Ovation was looking to expand their reach to a wider audience. Following their separation from Foxtel, they came across an opportunity that went beyond pay TVs traditional cable and satellite approach; IPTV.
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As Australia’s largest pay TV operator, AUSTAR was averaging as many as four costly outages per year. What they required was a robust, cost effective solution that improved the reliability of their call centre while not disrupting their everyday services.
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Founded in Melbourne, the Global Corporate Challenge (GCC) is a worldwide annual corporate health initiative. After experiencing an explosion in popularity just after its release, overseas participants began to experience lag from the site used to promote GCC.
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Shifting data in real-time between its headquarters and vast network of stores was at the heart of the Specialty Fashion Group’s (SFG) decision to upgrade their communications setup.
With a robust AAPT IP VPN solution, SFG not only achieved their aim, they also experienced a rapid improvement in their overall efficiency and productivity.
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Every four years the Victorian Electoral Commission's website experiences a huge spike in demand. Rather than hosting their own site they asked AAPT to host a Virtual Tally Room.
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So did Contact Centres Australia. Check out how we provided them with a highly reliable, responsive call centre solution and saved them 25% per year.
Contact Centres Australia needed a high volume, high quality, low cost solution. Continue reading to see how we saved them 25% per year.
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The answer: support mission critical functions with multiple links while still supporting all internal BAU applications and functions across one common data link.
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Multi-site requirements? Multiple points of failure? High speed performance back by SLA’s for mission critical applications? Can do. Find out how we did it.
Does your business require a fully redundant national data network with many sites, providing multiple points of failure? What if each was also provided with high speed performance backed by SLA's for mission critical applications (QOS)? We'd say yes, been there, done that.
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You're not alone - we provided a customer with a true partnership solution involving 1300 and 1800 numbers for inbound and outbound call centre activity, along with multiple routing options dependent on time and locality of customer calls.
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