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Seeking a total call centre routing solution?

You're not alone - we provided a customer with a true partnership solution involving 1300 and 1800 numbers for inbound and outbound call centre activity, along with multiple routing options dependent on time and locality of customer calls.

How did we do it?

By playing to our strengths. We recognised that our customer needed a total solution which involved upgrading their hardware. So we partnered with a hardware vendor who supplied all new handsets and a more scalable voice and data solution. We provided:

  • Managed router: 1
  • Managed PVC: 56
  • Ethernet: 2
  • IP VPN: 99
  • Billing analyser: 1
  • Dedicated internet access: 1
  • ISDN: 4, 488
  • Long distance: 4, 994
  • Reach 13/1300/1800: 48

What made the difference?

AAPT was the only telco to fully understand the customer's needs. By working closely with a hardware vendor we were able to answer their total business infrastructure needs.

Find Out More

To know more about AAPT Enterprise products and services including price, specs or additional benefits call us on 13 88 77 or enquire online.